Services
At QMAC Solutions, we are passionate about helping our clients achieve excellence in all aspects of laboratory operations.
If you are looking for a trusted partner to help you improve quality, achieve accreditation, or enhance your team’s skills and knowledge, we are here to help.
Consultancy
These services assist clients identify areas of improvement in their process improvement, quality control, risk management, laboratory design and optimisation, and strategic planning. Consultants can provide guidance and support to help clients achieve their goals and improve the quality and safety of their laboratory services.
Training
This is designed to provide medical laboratory staff with the necessary knowledge and skills to perform their jobs effectively and for students to complete their registration portfolios. Range of areas covered may include and not limited to laboratory safety, quality management systems, specimen collection and handling, test procedures, good laboratory practice, laboratory equipment operation and maintenance, regulatory compliance, internal audits, method validation and verification. Training programmes can be customised to meet the specific customer needs and can be delivered on-site or online.
Accreditation
Accreditation services include assisting laboratories prepare for and attain accreditation from various bodies on ISO: 15189:2022, ISO: 17025:2017, College of American Pathologists (CAP), the Joint Commission (JCIA) and local bodies. Consultants can offer guidance and support throughout the accreditation process, including document preparation, mock inspections, and on-site inspections and clearing of findings (non-conformances). Accreditation is a crucial component of laboratory quality assurance and can help clients prove their commitment to quality and safety to their patients and stakeholders.
Quality Management
Quality management services can include the development and implementation of quality management systems, quality control programmes, and risk management strategies. This will help clients establish and maintain a robust quality management system to ensure consistent and accurate laboratory results. Consultants can work with clients to improve the quality and safety of their laboratory services, reduce errors and costs, and increase efficiency and productivity.
Validation and Verification
Validation and verification services include equipment and process validation, method validation or verification, and verification or authorisation of test results. Consultants can provide guidance and support on the validation and verification of laboratory processes to ensure that they meet industry standards and regulatory requirements.
Technical Support
Technical support services include troubleshooting, maintenance, and help with signing annual maintenance contracts and choosing laboratory information systems (LIMS) and quality control (QC) packages or software. Consultants can provide technical support to help clients maintain and optimise their laboratory equipment and software to ensure that they are performing as expected.
Compliance Services
These services help clients comply with local and national regulations governing medical laboratory operations. Compliance services may include risk assessments, policy and procedure development, and ongoing compliance monitoring.
Process Improvement
This helps clients optimise their laboratory processes and workflows to improve efficiency and reduce costs. Process improvement services may include workflow analysis, Lean Six Sigma methodologies, and process automation.